Superhero Discourse

Extremely slow customer support response


#1

I am extremely happy with your product, and extremely disappointed in your customer service.

Things you can do better:

  • Reply to emails in a timely fashion - preferably hours instead of days or weeks
  • Read the email carefully before replying so you can give the correct answer

I am considering using a different product because of this. Please take this as constructive criticism.

Many thanks


#2

Hi Redwolf,

Thank you for your candid feedback. Apologies, clearly something didn’t go as it should have on our side. I will go through this with the team and make sure we can take the necessary steps to improve here.

Again, thanks a lot for reaching out. We will work hard to do better next time.

I couldn’t find your details directly, can you please email me at simo@ambronite.com and I will send you a gift pack as a thank you for this valuable piece of feedback.

Sincerely

Simo Suoheimo
Cofounder
Ambronite